Contact 108 Relays:

John Gray
jag ]at[108relays ]dot[ ca
(remove the spaces and brackets, and convert "at" and "dot" to the appropriate symbols)

  **Please specify which kit and which software you're using, 
plus your Windows version.  

If you are having kit problems... please use the Kitsrus forums 
http://www.websitetoolbox.com/tool/mb/diykit  for DIY/Kitsrus kits 
or QKits (sales@qkits.com) for VK011 issues. 
(see also the troubleshooting page)